Jan 21
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Naz
AI with Emotional Intelligence
AI with IQ: we have many
AI with EQ: A Work in Progress (Pi, Inflections personal AI assistant)
Is it beneficial or detrimental to develop AI systems with emotional intelligence (EQ)?
I'm uncertain about this, so I've decided to brainstorm the topic with Inflection's Pi, a personal AI assistant that is said to possess a basic level of EQ.
Pi responded:
That's a complex question with no easy answer, but I'd be happy to help you brainstorm! Here are some potential pros and cons to consider:
Pros of Developing AI with Emotional Intelligence:
1. EQ can enable AI systems to better understand and respond to human emotions and needs, leading to more effective communication and collaboration.
2. EQ can help AI systems to be more sensitive and ethical in their decision-making, taking into account the potential emotional impact of their actions.
3. EQ can make AI systems more adaptable and flexible, as they can understand and respond to changing emotional contexts.
4. EQ can help AI systems to build trust and rapport with users, as they can demonstrate empathy and understanding.
Cons of Developing AI with Emotional Intelligence:
1. Developing EQ in AI systems can be complex and challenging, and may require significant resources and expertise.
2. EQ in AI systems may not always be accurate or reliable, leading to misinterpretation or miscommunication of emotions.
3. EQ in AI systems may raise ethical concerns, such as the potential for manipulation or exploitation of human emotions.
4. EQ in AI systems may not be appropriate or necessary for all applications, and may not be worth the investment in all cases.
5. EQ in AI systems may raise concerns about the blurring of lines between human and machine, and the potential for AI systems to be perceived as too human-like.
Based on the advantages and disadvantages outlined here, it appears that the potential for harm (#3 and #5 of cons) outweighs the potential benefits in my view. You might find it helpful to take these factors into account during your own deliberation.
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Ali Hessami is currently the Director of R&D and Innovation at Vega Systems, London, UK. He has an extensive track record in systems assurance and safety, security, sustainability, knowledge assessment/management methodologies. He has a background in the design and development of advanced control systems for business and safety-critical industrial applications.
Hessami represents the UK on the European Committee for Electrotechnical Standardization (CENELEC) & International Electrotechnical Commission (IEC) – safety systems, hardware & software standards committees. He was appointed by CENELEC as convener of several Working Groups for review of EN50128 Safety-Critical Software Standard and update and restructuring of the software, hardware, and system safety standards in CENELEC.
Ali is also a member of Cyber Security Standardisation SGA16, SG24, and WG26 Groups and started and chairs the IEEE Special Interest Group in Humanitarian Technologies and the Systems Council Chapters in the UK and Ireland Section. In 2017 Ali joined the IEEE Standards Association (SA), initially as a committee member for the new landmark IEEE 7000 standard focused on “Addressing Ethical Concerns in System Design.” He was subsequently appointed as the Technical Editor and later the Chair of P7000 working group. In November 2018, he was appointed as the VC and Process Architect of the IEEE’s global Ethics Certification Programme for Autonomous & Intelligent Systems (ECPAIS).
Trish advises and trains organisations internationally on Responsible AI (AI/data ethics, policy, governance), and Corporate Digital Responsibility.
Patricia has 20 years’ experience as a lawyer in data, technology and regulatory/government affairs and is a registered Solicitor in England and Wales, and the Republic of Ireland. She has authored and edited several works on law and regulation, policy, ethics, and AI.
She is an expert advisor on the Ethics Committee to the UK’s Digital Catapult Machine Intelligence Garage working with AI startups, is a Maestro (a title only given to 3 people in the world) and expert advisor “Maestro” on the IEEE’s CertifAIEd (previously known as ECPAIS) ethical certification panel, sits on IEEE’s P7003 (algorithmic bias)/P2247.4 (adaptive instructional systems)/P7010.1 (AI and ESG/UN SDGS) standards programmes, is a ForHumanity Fellow working on Independent Audit of AI Systems, is Chair of the Society for Computers and Law, and is a non-exec director on the Board of iTechlaw and on the Board of Women Leading in AI. Until 2021, Patricia was on the RSA’s online harms advisory panel, whose work contributed to the UK’s Online Safety Bill.
Trish is also a linguist and speaks fluently English, French, and German.
In 2021, Patricia was listed on the 100 Brilliant Women in AI Ethics™ and named on Computer Weekly’s longlist as one of the Most Influential Women in UK Technology in 2021.
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